Can An Institution-Centric Mindset Lead To Student-Centric Outcomes?
It’s a rhetorical question, and the answer is clear. So how does your school undo decades of institution-centric outcomes like:
- Policies designed to protect the institution from rogue employees, and fraudsters (including students with ill will).
- Procedures that ensure compliance to management and regulatory directives—but haven’t been revisited or modernized for years.
- Silos that have formed within the institution that give certain departments and individuals power and autonomy, but kill collaboration and innovation.
- Students who still have to stand in long lines, wait on hold, cannot access resources quickly, and have to lean on each other for answers and guidance.
- Disadvantaged students entering the school who face greater friction and obstacles to success because of the behemoth structures and hoops they have to jump through.
- Staff with talent, passion, and capacity to grow are stifled by supervisors and managers who have poor leadership skills, stagnant mindset, and no desire to grow or transform – but instead sit in the same seat for decades—with plans to retire there.
To reverse this effect, we team up with transformation-minded leaders who want to install a student and staff-centric culture from top to bottom. Our process includes:
- Listening to the voices of key constituents including students, staff, faculty, alumni, donors, and industry using breakthrough tools like ThinkSpace.
- Mapping the journey of each constituent to find the friction points that conflict with leadership’s vision for a constituent-centric offering.
- Creating a step-by-step plan to optimize every single friction point – which includes modernizing policies, procedures, systems, and structures that are in the way.
- Bringing staff and faculty along in a journey of professional development so they are transforming as individuals in the process.
- Identifying leaders across the organization who may have been overlooked by weak managers/supervisors, and giving them the platform to grow and impact the institution.
- Designing or optimizing technology – from website/mobile user experience, to ERP/SIS, and Ai-powered software to enable the vision of an “Amazon and Uber-like experience” for all involved.
It’s easy for traditional analysts and consultants to give advice. But when it comes to rolling up sleeves to actually do the hard work of transforming the institution, its people, and its outcomes, there is no other firm in Higher Education that can get you the results Beyond Academics can.
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The best time to request a WhiteBoard is when you have a pressing issue you’d like to work through with us over 90-120 minutes. This is a sleeves-rolled-up working session delivered at no fee.
